Q: Can I try on the dress before committing?
A: Yes! OpenClosit is only operational in Los Angeles, making it very easy to coordinate a meet up and try on that suits both parties. We recommend trying on the dress at our OpenClosit studio in Malibu. Some of our users meet at another place that is mutually convenient for both parties. That said, it is ultimately up to the dress owner to decide if they will accommodate a try on before a commitment to rent and pay for the dress. When first messaging an owner, always state whether you would like to try on the dress before committing to rent it. Share your event date and when you would like to try on the dress. Bookings for items are usually non-refundable, so make sure you are certain you want the item before you proceed to booking and payment on the website.
Q: What happens if a dress doesn't fit?
A: If you arranged a try on before purchasing a dress rental and realize it isn't quite right, that's totally fine! Just let the owner know.
If you’ve taken the dress home, getting an item back to the owner is generally the renter's responsibility, unless otherwise agreed upon. You can arrange to meet up again or post items back to owners. If doing so, we advise using the US Post Office Priority Mail 1-Day service. Take a picture of the package before it goes out, including the tracking number. This way you can immediately share tracking with the owner. This ensures fast delivery and secure arrival of the item. Failure to send through a tracking number means that should an item never arrive, you may be liable. There are Post Offices on most city blocks and can find the one closest to you here.
Q: How do I return the dress after my event?
A: Getting an item back to the owner is generally the renter's responsibility, unless otherwise agreed upon. An item must be returned within one week after the date of the event, unless otherwise stated by the owner. After wearing your item, make sure to contact the owner to let them know you are now taking the appropriate steps to cleaning (if this is required by the owner) and returning the item. Some of our customers like to post items back to owners. If doing so, we recommend using the Post Office's Priority Mail one day service with tracking. This way you can always send through a tracking number to the owner. This ensures fast delivery and secure arrival of the item. Failure to send through a tracking number means that should an item never arrive, you may be liable. There are post offices on most major city blocks in LA and can find the one closest to you here.
For your protection always keep conversations and transactions on the OpenClosit website. For any disputes, contact [email protected].