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We recommend booking your items two weeks in advance to ensure timely arrival. For items requested less than 6 days prior to your event, we will not be responsible for delays in shipping and handling, as we always recommend your items arriving 3 days prior to your event to ensure fit and leave room for shipping delays that are outside of our control. If you request an item 7+ days in advance of your event and your item doesn't arrive in time, we will offer a full or partial refund on a case-by-case basis.
We do everything we can to ensure properly fitting rentals for our clients.
If you have not had a try-on prior to booking an item, you can return items that do not fit on the day of arrival, minus shipping costs ($20 within LA). Please keep in mind that items that have been worn will not receive a refund. We cannot offer a refund after the day the item arrived due to the nature of the dress rental marketplace.
If you had a try-on before purchasing a rental and then decide it isn't quite right after purchase, unfortunately we cannot offer a refund.
For refunds, getting an item back in the mail to the owner is the renter's responsibility. When you post items back to owners, include the tracking number. This ensures fast delivery and secure arrival of the item. Failure to send through a tracking number means that should an item never arrive, you may be liable. There are Post Offices on most city blocks and you can find the one closest to you here.
Getting an item back to the owner is the renter's responsibility, unless otherwise agreed upon. An item must be returned within 7 days of the item arriving, unless otherwise stated by the owner. After wearing your item, make sure to contact the owner to let them know you are now taking the appropriate steps to return the item. We recommend using the Post Office's Priority Mail one day service with tracking to return your items. This way you can always send a tracking number to the owner. This ensures fast delivery and secure arrival of the item. Failure to send a tracking number means that should an item never arrive, you may be liable. There are post offices on most major city blocks in LA and can find the one closest to you here