FAQ

RENTER



Q: WHAT HAPPENS IF MY ITEM DOESN’T GET TO ME IN TIME?

A: We recommend booking your items two weeks in advance to ensure timely arrival. For items requested less than 6 days prior to your event, we will not be responsible for delays in shipping and handling, as we always recommend your items arriving 3 days prior to your event to ensure fit and leave room for shipping delays that are outside of our control. If you request an item 7+ days in advance of your event and your item doesn’t arrive in time, we will offer a full or partial refund on a case-by-case basis.


Q: CAN I TRY ON ITEMS BEFORE COMMITTING?

A: Yes! OpenClosit is only operational in Los Angeles, making it very easy to coordinate a meet up and try on that suits both parties. We recommend trying on the dress at our OpenClosit studio in Malibu. Some of our users meet at another place that is mutually convenient for both parties. That said, it is ultimately up to the dress owner to decide if they will accommodate a try on before a commitment to rent and pay for the dress. When first messaging an owner, always state whether you would like to try on the dress before committing to rent it. Share your event date and when you would like to try on the dress. Bookings for items are usually non-refundable, so make sure you are certain you want the item before you proceed to booking and payment on the website.


Q: WHAT HAPPENS IF AN ITEM DOESN'T FIT?

A: We do everything we can to ensure properly fitting rentals for our clients.

If you have not had a try-on prior to booking an item, you can return items that do not fit on the day of arrival, minus shipping costs ($20 within LA). Please keep in mind that items that have been worn will not receive a refund. We cannot offer a refund after the day the item arrived due to the nature of the dress rental marketplace.

If you had a try-on before purchasing a rental and then decide it isn't quite right after purchase, unfortunately we cannot offer a refund.

For refunds, getting an item back in the mail to the owner is the renter's responsibility. When you post items back to owners, include the tracking number. This ensures fast delivery and secure arrival of the item. Failure to send through a tracking number means that should an item never arrive, you may be liable. There are Post Offices on most city blocks and you can find the one closest to you here.


Q: HOW DO I RETURN AN ITEM AFTER MY EVENT?

A: Getting an item back to the owner is the renter's responsibility, unless otherwise agreed upon. An item must be returned within 8 days of the item arriving, unless otherwise stated by the owner. After wearing your item, make sure to contact the owner to let them know you are now taking the appropriate steps to return the item. We recommend using the Post Office's Priority Mail one day service with tracking to return your items. This way you can always send a tracking number to the owner. This ensures fast delivery and secure arrival of the item. Failure to send a tracking number means that should an item never arrive, you may be liable. There are post offices on most major city blocks in LA and can find the one closest to you here.


Q: WHAT HAPPENS IF I DAMAGE OR LOSE AN ITEM?

A: If you return an item damaged or not at all, you can be charged a partial or full value of the deposit. If the damage or loss exceeds the deposit value you may be liable.


LISTER



Q: WHAT HAPPENS IF MY ITEMS ARE LOST OR DAMAGED?

A: To protect your items we strongly recommend setting a deposit value up to the total value of your item. If your items are lost or damaged by a renter you can charge the renter up a partial or full value of the deposit.


Q: WHAT IS THE SAFETY DEPOSIT FOR MY LISTINGS? HOW DO I SET THE SAFETY DEPOSIT?

A: The safety deposit for OpenClosit rentals protects the items against damage. It generally ensures that the items are returned to us in the same condition that they were rented – if the item is damaged or lost, the renter must pay the safety deposit.

If you are listing your items yourself, you can set the safety deposit when you set your rental price. Although the safety deposit is optional, we strongly recommend listers to add a deposit to their items.


Q: HOW DO I OPEN UP A DISPUTE WITH A RENTER?

A: Disputes with a renter can be addressed by emailing [email protected]


Q: WHAT ARE THE DIFFERENCES BETWEEN MANAGED CLOSETS AND AT-HOME OR DIY CLOSETS?

A: Managed closets are offered to exclusive clients, hand-selected by the OpenClosit team. With a managed closet, the lister stores their designer items at our Malibu studio, where they are managed by our team. If you think you might be eligible for a managed closet, please email [email protected]

At-home closets are completely managed by the lister from start to finish; they are fully responsible for the dry cleaning, shipping, and management of their items.


Q: WHAT ITEMS ARE THE OPENCLOSIT TEAM CURRENTLY LOOKING FOR?

A: We accept any designer dress, matching set, or purse valued over $350. We also accept unique, vintage designer finds valued over $350. Some brands that we are currently looking for include: Rodarte, Rezek Studios, Balmain, and more.




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